Return Policy

How do I return an item?

At this time all sales are final, were not accepting exchanges due to Covid-19. Were packaging orders in a safe and sanitary environment, but we can't ensure you're doing the same.

Please contact us within 7 days from receiving your order. However, Skerlo doesn't issue refunds, we will however exchange your product(s) out for another item depending upon the reason for exchange.

Exchanged items must be in original packaging, including any accessories, manuals, and documentation for an exchange.
If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not accept your exchange. Products that have been personalized cannot be exchanged.

WE DO NOT EXCEPT EXCHANGES ON SALE ITEMS, SWIMWEAR, JEWELRY, SHOES, JUMPERS & BOTTOMS.

What if the item(s) I received are incorrect?

Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:

Order number
Proof of purchase
Complete delivery address
Contact telephone number

How long is the returns process?

Processing exchanges may take up to 14 business days from the day we receive your item.

We will email you to confirm your exchange has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment with 4-10 business days. If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

How do I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification is completed. Please note that any orders that have already been packed or shipped cannot be modified or canceled.